Warranty Policy

Cases Eligible for Warranty

• The delivered product is not the same as the image or description provided or displayed on the website.

Cases Not Eligible for Warranty

• The product is scratched due to long-term use.
• The product is dented or deformed due to impact.
• The product has had the manufacturer’s label or stamp removed.

Warranty Procedure & Contact Information

We encourage customers to send the product directly to our office for the fastest warranty support:

6th Floor, Me Linh Point Building, No. 2 Ngo Duc Ke Street, Saigon Ward, Ho Chi Minh City

If customers send products via Allasiaconnect.com, the estimated warranty time is 3–5 days from the date we receive the item. The exact duration depends on the detected defect (excluding shipping time both ways).

For any questions or detailed guidance regarding the warranty procedure of Allasiaconnect.com, please contact:

Phone: 0902 971 279
Email: cass@allasiaconnect.com